ELITE SUPPORT

$2,500.00 / month

This package includes

Wordpress Support

Security: Proactive Management (incl daily system scans)
Site Backups: Included (Offsite)
Version Updates: Minor (only)
Bug-fixes: Included (excluding major versions / custom feature enhancements)
Theme: Updates
Plug-in Updates: Advanced (incl Woocommerce, directories and events plugins)
Support: Ticketing

Service Level Agreement

HelpDesk Support  included:  Up to 10 Hours support / month
Billing Increment:  5 mins
Issue Response Time:  4hrs
Issue Resolution Time:  8hrs
Fixed Term:  Annual
Cancellation Policy: 30 days

Project Development

Project Scope Analysis: Included
Project Scope Reporting: Included
Project / Custom Development Work: Included

Clear

SKU: N/A Category:

Description

ADVANCED Maintenance + HelpDesk Support for mission critical websites like online stores and directories that need extra support with more complex features.

Additional information

Project Development

Custom Hourly Rate