PRO SUPPORT

$1,500.00 / month

This package includes

Wordpress Support

Security: Proactive Management (incl daily system scans)
Site Backups: Included (Offsite)
Version Updates: Minor (only)
Bug-fixes: Included (excluding major versions / custom feature enhancements)
Theme: Updates
Plug-in Updates: Simple
Support: Ticketing

Service Level Agreement

HelpDesk Support  included:  Up to 1 Hours support / month
Billing Increment:  15 mins
Issue Response Time:  8hrs
Issue Resolution Time:  24hrs
Fixed Term:  Annual
Cancellation Policy: 30 days

Project Development

Project Scope Analysis: Included
Project Scope Reporting: Included
Project / Custom Development Work: Not Included
(see ELITE WORDPRESS SUPPORT)

Category:

Description

ADVANCED Maintenance + HelpDesk Support for mission critical websites like online stores and directories that need extra support with more complex features.

Additional information

Infrastructure Evolution

Clustering, Load Balancing, Scaling

Online Service Evolution

Child Site Creation, DB Service Distribution, Interface Design, Rebranding, UX / Skinning

Project Development

Custom Hourly Rate